Case Study

Rahi Accelerates its Purchase Order Process with Osmos Pipelines

Written by 
JD Prater
November 11, 2021

Rahi delivers global solutions and services for customers that maximize the performance, scalability and efficiency of today’s complex business environments. Their team has deep expertise in data center infrastructure, compute, storage, networking and security technologies, as well as end-user computing, A/V and cloud solutions. Founded in 2012 by entrepreneurs with deep understanding of the needs of global enterprises, the company has grown through a solutions-oriented approach, focused on outstanding support and a culture of customer success.

The Problem

One of Rahi’s core value propositions is to help their customers scale faster by improving supply chain efficiencies. From setting up cloud scale data centers to designing and implementing collaborative meeting spaces, Rahi takes care of architectural design, procurement, warehousing, deployment and managed support services. Providing this level of end-to-service comes with a high degree of complexity.

Rahi not only needs to respond to customer orders at lightning speed, but they also need to work across hundreds of distributors, manufacturers, and logistics providers to consolidate, procure, and deliver their services under tight SLAs. Their delivery model relies on a very efficient data sharing infrastructure powering their business relationships with customers, distributors, and channels.

Ingesting external data from distributors and partners into operational systems is a tough and painful process. It’s a problem that is ubiquitous, persistent, and operationally very expensive and inefficient. 

Before their Osmos journey, Rahi experienced a number of challenges when receiving complex customer purchase orders (PO). The data in the POs wasn’t organized and came in different formats. Much of the data had to be manually verified against multiple ERP systems before finally loading the order into their management systems.

This process took multiple sales team members about half a day, everyday, to clean, format, and import the data records. That’s over 60 hours a week spent on wrangling and importing customer data. This tedious process resulted in longer fulfillment times and a suboptimal procurement experience.

The Solution

To accelerate the purchase order process, Rahi leveraged Osmos Pipelines. Rahi’s engineering team quickly built no-code data pipelines to automate two painful processes without writing a line of code. 

First, instead of the sales team manually verifying and cleaning the data, they used Osmos’ AI-powered data transformations to validate, clean up, and restructure the messy PO data to fit their destination schema and format. 

Second, they scheduled the data pipeline to automatically import the clean PO data directly into their ERP system. And with built-in exception management feedback loop, their teams are able to get notified, resolve errors, and maintain transformations with ease.

The Results/Outcomes

matt robinson quote

Rahi CTO, Matt Robinson, now sees Osmos Pipelines as “a strategic enabler of our global platform, making it easier to bring solutions to our customers, partners, and distributors." Here are three reasons why.

  1. Reduces manual labor and inaccuracies of data - Osmos Pipelines automated the cleaning and importing of data, which solved resource availability by saving time for customer facing teams. "Osmos saved us over 60% on delivery costs with our largest clients by simply removing tedious copy-paste and manual data wrangling activities.”
  2. Faster time to value for our customers - Lead time is imperative. Now their teams are able to quickly identify the incoming order requests and find the updates (generations) and changes (revisioning) to products. “The more time our teams spend on data processing the less time they spend on finding the best supply chain availability for our customers.” 
  3. No code implementation reduces training processes - All of this, without a heavy lift from the data engineering team! And thanks to Osmos’ intuitive UI, it’s easy for non-technical team members to learn and use. 

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JD Prater

Marketing